Shipping policy

Mantra & Motif — Shipping Policy

Last updated: September 2026

At Mantra & Motif, many of our pieces are made to order with care and intention. We want your order to reach you safely and beautifully, and we’ll keep you informed throughout its journey.

Order Processing

As many Mantra & Motif pieces are made to order, processing times may vary between products.

The estimated dispatch or delivery timeline will be mentioned on the individual product page at the time of purchase.

Once your order has been dispatched, you will receive tracking information where available.

Shipping Within India

We ship across India using trusted delivery partners.

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Delivery timelines may vary depending on your location, product availability and courier serviceability.

International Shipping

We may ship to selected international destinations.

International shipping charges will be calculated and displayed at checkout where available.

Please note that international orders may be subject to customs duties, import taxes, VAT or other local charges imposed by the destination country.

Unless specifically stated at checkout that these charges are included, any applicable duties or taxes are the responsibility of the recipient.

Customs clearance may occasionally result in additional delivery time.

Delivery Timelines

The delivery timeline shown on a product page is an estimate and includes the time required to prepare your made-to-order piece and/or deliver it.

While we always aim to meet the stated timeline, occasional delays can occur due to production, courier operations, customs, weather, public holidays or circumstances beyond our reasonable control.

If we become aware of a significant delay, we will make every reasonable effort to inform you.

Delayed Orders

If your order has not arrived within the estimated delivery period, please contact us with your order number and we will investigate it with our delivery partner.

If an order is delayed by more than 14 days beyond the estimated delivery timeline, we will work with you to find an appropriate resolution in accordance with our Refund & Exchange Policy.

Lost Packages

If tracking indicates that your package may have been lost in transit, please contact us.

Once the loss has been confirmed with our logistics partner, we will arrange a replacement at no additional product or shipping cost to you, subject to product availability.

If replacement is not reasonably possible, we will provide an appropriate resolution in accordance with applicable consumer law.

Damaged Packages

If your jewellery arrives damaged or with a manufacturing defect, please contact us within 2 days of delivery.

Please provide:

Your order number
Clear photographs of the product
Photographs of the packaging if it arrived damaged
A brief description of the issue

Please retain the original packaging until we have reviewed your request.

Incorrect or Incomplete Address

Please check your shipping details carefully before placing your order.

Mantra & Motif cannot be responsible for delivery failures caused by an incorrect or incomplete address provided by the customer.

If a parcel is returned to us because of incorrect address information or repeated unsuccessful delivery attempts, additional shipping charges may apply before it can be resent.

Refused or Unclaimed International Shipments

If an international shipment is refused or left unclaimed because customs duties, taxes or other applicable charges were not paid by the recipient, any additional costs incurred in returning or reshipping the order may be the customer's responsibility, to the extent permitted by applicable law.

Changes After Ordering

If you notice an error in your shipping address after placing an order, please contact us as soon as possible.

We will try to update the address before dispatch, but we cannot guarantee that changes will be possible once an order has entered processing or has been handed to the courier.